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Cambrian Routes Ltd. – Terms and
Conditions
IMPORTANT INFORMATION.
Please read carefully before booking as this may help to avoid any
misunderstanding later.
- CAMBRIAN ROUTES
LIMITED takes our obligations seriously. The booking conditions below
set out as clearly as possible the responsibility when you make and we
accept a booking. By signing the booking form you are agreeing, on
behalf of all persons named on the booking form, to the Booking
Conditions set out here.
- THE BOOKING
FORM AND DEPOSIT. You must send us the appropriate deposit together with
the signed and completed booking form. Your contract comes into
existence when we despatch our confirmation invoice and will be governed
by English law and subject to the exclusive jurisdiction of the courts
of England and Wales. We will normally expect to confirm your booking
within fourteen days of receiving the completed booking form and
deposit. The confirmation invoice will confirm details of your booking
and show the outstanding balance and when it is due.
Please make cheques payable in U.K. Sterling to Cambrian
Routes Limited.
Under
the provisions of the Data Protection Act 1998 we undertake to use the
information provided by you only in connection with the arrangements for your
tour. We will only pass your information to other concerns in furtherance of
the arrangements of your tour.
- WHEN TO PAY THE
BALANCE. The balance of your tour cost must be paid no later than eight
weeks before departure unless we advise otherwise. The date for final
payment will be shown on the confirmation invoice. No reminder will be
sent. If you are booking less than eight weeks before departure, then
you must pay the full amount at the time of booking. If for any reason
the balance is not received by the due date, we reserve the right to
treat your booking as cancelled and make a cancellation charge as shown
in the next section.
- IF YOU CANCEL
YOUR TOUR. Cancellation of booking is only effective when received in
written form from the person who signed the booking form. In order to
cover our expenditure we charge a cancellation fee according to the
scale shown below.
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Period Before Departure Date
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Cancellation Fee: (% of price) Excl. insurance premiums.
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56
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Deposit only
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43 - 56 days
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30% (or deposit if greater)
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29 - 42 days
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45% (or deposit if greater)
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15 - 28 days
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60% (or deposit if greater)
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5 - 14 days
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75% (or deposit if greater)
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0 - 4 days
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100%
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- Where any
journey involves scheduled services we reserve the right to charge
additional cancellation fees we are charged by our suppliers.
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- IF YOU CHANGE
YOUR BOOKING. If you want to change any details of your booking we will
do our best to accommodate you, however, as a contribution to our
expenses there is an amendment charge of £10 per person per amendment
(up to a maximum of £40 per booking form). If you change your booking
within six weeks of departure we reserve the right to charge
cancellation fees as shown in section 4. All amendments must be
confirmed to us in writing.
- IF WE CANCEL
YOUR BOOKING. If we cancel your booking within six weeks of your
departure you will be due compensation on the scale set in section 7,
except where the cancellation is due to events beyond our control.
- IF WE CHANGE
YOUR BOOKING. Arrangements are often made many months in advance and
changes are sometimes necessary. If a major change is necessary we will
tell you as soon as we can. If you decide not to accept the change we
will refund your payment plus compensation or a credit towards another
tour on the scale below.
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Period Before Departure Date:
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Refund per person.
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42 days +
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Payment only
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42 - 15 days
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Payment + £20
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14 - 0 days
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Payment + £30
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- Compensation
does not apply due to circumstances beyond our control. We reserve the
right to change our itineraries due to traffic or weather conditions,
diversions, alterations to venues, any other operational reasons or
other reasons of force majeure including any event that we or the
suppliers of the service(s) in question could not reasonably foresee or
avoid. Such circumstances include (but are not limited to) war or threat
of war, civil strife, terrorist activity, natural or nuclear disaster,
industrial dispute and fire.
- OUR
RESPONSIBILITY FOR YOUR TOUR. We accept responsibility for ensuring that
your tour is supplied to you as described by us and to a reasonable
standard. We also accept responsibility for what our employees, agents,
suppliers or subcontractors do or do not do (providing they were at the
time carrying out work authorized by us). This responsibility is,
however, subject to section 7 and the other terms of these booking
conditions. Any claims arising from these acts or omissions shall be
limited to twice the basic tour price for the persons affected, except
in the case of loss or damage to personal possessions where we do not
accept liability as it is assumed that you have taken out adequate
insurance cover. If you or any member of your party suffer illness,
injury or death arising from the negligence of our suppliers in the
provision of services contracted by us we will accept responsibility
providing they were acting within the course of their employment when
the accident occurred. If you or any member of your party suffers
illness, injury or death through misadventure during the tour arising
out of activity that is not part of the tour, we may, at our absolute
discretion if appropriate, offer assistance to you. This includes
advice;
In respect of carriage by sea, by air or any other area covered by
International Convention, our obligations and liabilities shall be
limited in the manner provided in the relevant International Convention;
guidance and initial financial assistance up to a limit of £5,000 to
assist you bring legal action, provided such assistance is sought within
90 days of the date of the misadventure. If you make a successful claim
against a third party or a suitable insurance policy is in force, we
will be entitled to reclaim the costs we actually incur from you. In the
event of a claim against us, we reserve the right to claim in your place
against the person or persons responsible for the illness or injury.
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- INDEMNITY. We
expect all of our clients to have consideration for their fellow guests.
In the event of any client behaving in such a way as is likely, in our
opinion or in the opinion of any person in authority, to cause offence,
danger, damage or distress to others, we reserve the right to terminate
that person’s tour arrangements. If this happens to you our
responsibility for your tour will cease immediately and we shall not be
liable for any costs or expenses incurred by you as a result. Full
cancellation will apply and we will be under no obligation for any
refund, compensation or loss you may incur. If your actions or those of
any member of your party cause damage to the accommodation in which you
are staying, or to any building, attraction, venue or site visited, or
to any vehicle, train, ship or aircraft in which you are travelling, or
cause delay or diversion to any means of transport, you agree to fully
indemnify us against any claim (including legal costs) made against us
by any party.
- IF YOU HAVE A
COMPLAINT. If you have a complaint about any aspect of your tour, you
must tell our representative at the time (together with the supplier of
the services in question (if applicable), so that the matter can be
investigated and resolved immediately. If the matter cannot be resolved
please ask for a Report Form, which you must complete immediately. On
return from your tour you must write to us within 28 days with full
details. We undertake to deal with your complaint promptly, carefully
and fairly but cannot accept liability in respect of any claim of which
we were not notified in accordance with this clause.
Disputes arising out of, or in connection with, this contract
that cannot be settled amicably may be referred to arbitration under a
special scheme that, although devised by the Association of British Travel
Agents, is administered independently by the Chartered Institute of
Arbitrators. It provides for a simple and inexpensive method of arbitration
based on documents alone, with restricted liability for costs on the
customer. The scheme does not apply to claims over £1,500 per person and
there is a limit of £7,500 per booking form. Neither does it apply to claims
that are mainly or solely in respect of physical injury or illness.
Application for arbitration under the scheme must normally be made within 9
months of the date of return from the tour.
- TRAVEL
INSURANCE. Cambrian Routes Limited accept no liability or obligation for
any death, illness or injury or loss of or damage to baggage or personal
property caused to or suffered by you in relation to your vacation. You
are strongly advised to obtain adequate insurance cover for all
eventualities connected with your holiday. For your own protection your
own insurance should be valid from the time that you book. You must give
us the name, address, policy number and details of the emergency
medical/repatriation telephone number when you make your balancing
payment(s) to us.
- PASSPORTS AND
VISAS. It is your responsibility to ensure that you meet all passport
and visa requirements for your journey to and within the UK. You should
check with your national Passport Agency for up to date advice. We are
unable to make any refunds if you are unable to travel because your
passport or visa is invalid.
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- PRICING POLICY.
In limited circumstances the price of your tour may change. This may be
the result of currency fluctuations, fuel price increases or Government
action. Even so, we will absorb up to 2% of any increase. You will only
be surcharged if the increase is more than 2%. If this would involve
paying more than 10% of the tour price (excluding insurance premiums and
any amendment charges) you will be entitled to cancel your trip without
penalty and receive a full refund of the tour price. However you must
exercise your right within 14 days of the date on the surcharge invoice.
- TRAVEL. Smoking
is not permitted on any vehicles used by us however sufficient stops are
programmed so that those who wish to smoke may do so. Please note that
any timings, itineraries or other travel details are for your guidance
and may be subject to change or delay. We provide frequent comfort stops
along the route.
- OUR TOUR
DESCRIPTIONS. We make every effort to ensure that our tour information
is accurate, however circumstances beyond our control (such as those
described in section 7) may make it necessary to change some
arrangements. We cannot accept liability for cancellation or curtailment
in these instances. Unless otherwise stated, our prices are per person
based on sharing twin or double bedded rooms. Single rooms are available
on most tours at an addition supplement. En suite bathroom facilities
provide a WC and either bath or shower for your exclusive use. If a
triple or family room is requested, a twin/double with extra beds may be
provided.
- SPECIAL
REQUESTS. Please tell us in writing at the time of booking if you have
any special requests relating to rooms, dietary or health matters. We
will do our best to meet your request but are often dependent on our
suppliers. The noting of a special request on the confirmation invoice
is therefore not a guarantee that it can be met.
- HEALTH MATTERS.
General health regulations and advice may change from time to time.
Whilst we do our best to advise you, we recommend that you consult your
family doctor for advice. You are responsible for obtaining any
necessary inoculations; vaccinations or other precautions needed for
travel to the UK, and should consult your doctor for up to date advice.
If you are in any doubt as to your fitness to travel you should
certainly consult your doctor. Failure to do so may invalidate your
travel insurance.
- PASSENGERS WITH
A DISABILITY. We will always do our best to accommodate those who are
handicapped or have restricted mobility. It is particularly important
that you advise us in writing of any disabilities or medical conditions
that may affect your tour. Our vehicles can be difficult to get in and
out of and some venues visited do not offer lifts/easy access.
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